I can’t remember when’s the last time we received our Converge Billing Statement (SOA) — cable and internet plan. I called their customer service, more than a year ago, to ask why am I not receiving it. She said, all SOA will be sent to the registered email address, but I haven’t received any. We just ended up paying our monthly bill without the SOA because it’s a fixed amount anyway. There even came a time that they cut our connection without any notice. When I called to ask why, they said we missed a month of payment because of the adjusted billing period. What? When did they adjust it?…